How can a handyman set client communication boundaries?
Direct answer: Set boundaries by defining response hours, change-order rules, and escalation steps in writing.
Practical steps
- Confirm in writing: Scope, windows, and changes prevent misunderstandings.
- Set boundaries early: Response hours and change-order rules protect you.
- Close the loop: Recap completion and next steps so clients feel done.
Next step: Create two templates: day-before confirmation + change-order approval text.
Category: Customer Service