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How can a handyman set expectations that prevent misunderstandings with new clients?

Direct answer: Set expectations in writing before you start: scope, price range, change-order rules, and what "done" means for that job.

Practical steps

  • Scope first: List exactly what is included and explicitly what is not.
  • Define the finish line: Write the acceptance criteria (materials, prep, paint lines, haul-off, etc.).
  • Lock change orders: Require written approval (and price/time impact) before extra work starts.

Next step: Create a one-page "Job Expectations" template and use it on every new client.

Category: Customer Service

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