How can a handyman set expectations that prevent misunderstandings with new clients?
Direct answer: Set expectations in writing before you start: scope, price range, change-order rules, and what "done" means for that job.
Practical steps
- Scope first: List exactly what is included and explicitly what is not.
- Define the finish line: Write the acceptance criteria (materials, prep, paint lines, haul-off, etc.).
- Lock change orders: Require written approval (and price/time impact) before extra work starts.
Next step: Create a one-page "Job Expectations" template and use it on every new client.
Category: Customer Service