How can a handyman set expectations to prevent misunderstandings?
Direct answer: Set expectations by clearly explaining scope, timeline, and exclusions before work begins, then confirming everything in writing so both sides reference the same agreement.
Practical steps
- Define scope: List exactly what is included and excluded.
- Explain timing: Set realistic start and finish windows.
- Confirm in writing: Send a summary by text or email.
Next step: Add a scope confirmation message to every estimate.
Category: Client Communication