How do I communicate effectively with clients?
Direct answer: Clear, fast, and proactive communication is the backbone of a successful handyman business. Tell clients what you're doing before they ask, and always close communication loops quickly.
Practical steps
- Confirm in writing: Scope, window, and access details prevent misunderstandings.
- Set boundaries early: Rules on changes, behavior, and response times avoid escalation.
- Close the loop: Recap completion and next steps so clients feel 'done.'
Next step: Create two templates: day-before confirmation + change-order approval text.
Category: Customer Service