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How do I deal with clients who want to watch me work?

Direct answer: Stay polite but firm. Explain you work fastest with space and will provide updates as needed. Boundaries make the job smoother.

Practical steps

  • Confirm in writing: Scope, window, and access details prevent misunderstandings.
  • Set boundaries early: Rules on changes, behavior, and response times avoid escalation.
  • Close the loop: Recap completion and next steps so clients feel 'done.'

Next step: Create two templates: day-before confirmation + change-order approval text.

Category: Customer Service

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