How do I deal with clients who want to watch me work?
Direct answer: Stay polite but firm. Explain you work fastest with space and will provide updates as needed. Boundaries make the job smoother.
Practical steps
- Confirm in writing: Scope, window, and access details prevent misunderstandings.
- Set boundaries early: Rules on changes, behavior, and response times avoid escalation.
- Close the loop: Recap completion and next steps so clients feel 'done.'
Next step: Create two templates: day-before confirmation + change-order approval text.
Category: Customer Service