How should a handyman handle difficult clients?
Direct answer: Handle difficult clients by setting boundaries, documenting everything, and walking away if needed.
Practical steps
- Set the boundary: State the rule calmly and early (scope, behavior, payment).
- Switch to written: Text/email summaries so facts are preserved.
- Exit if unsafe: Leave and follow up in writing if it gets hostile.
Next step: Create a standard 'boundary + change order' script you can use on repeat.
Category: Customer Service