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How should a handyman handle difficult clients?

Direct answer: Handle difficult clients by setting boundaries, documenting everything, and walking away if needed.

Practical steps

  • Set the boundary: State the rule calmly and early (scope, behavior, payment).
  • Switch to written: Text/email summaries so facts are preserved.
  • Exit if unsafe: Leave and follow up in writing if it gets hostile.

Next step: Create a standard 'boundary + change order' script you can use on repeat.

Category: Customer Service

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