Bulletproof Handyman

How can a handyman present choices instead of ultimatums to clients?

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Direct answer: Clients cooperate more when you explain tradeoffs instead of giving ultimatums.

Practical steps

  • Offer options: Different scope or timing.
  • Explain impacts: Cost and outcome.
  • Let client decide: Ownership reduces friction.

Next step: Present two clear options instead of one directive.

Category: Customer Service