How should I handle emergency and after-hours handyman calls?

Q: How should I handle emergency and after-hours handyman calls?

Direct answer: Decide in advance whether you offer emergency service, under what conditions, and at what rate. If you do, charge premium pricing and keep the scope narrow so emergencies do not wreck your next day. Practical steps Standardize the routine: Same setup, same teardown, same reset every day. Use kits and par levels: Repeat jobs get pre-packed tools/parts and weekly restocks. Buffer and confirm: Zone routes, add transitions, and confirm access the day before. Next step: Pick your #1 repeat job and build a kit + checklist this week.

Question

Accepted Answer

Direct answer: Decide in advance whether you offer emergency service, under what conditions, and at what rate. If you do, charge premium pricing and keep the scope narrow so emergencies do not wreck your next day.

Practical steps

Standardize the routine: Same setup, same teardown, same reset every day.
Use kits and par levels: Repeat jobs get pre-packed tools/parts and weekly restocks.
Buffer and confirm: Zone routes, add transitions, and confirm access the day before.

Next step: Pick your #1 repeat job and build a kit + checklist this week.