What is the best way to handle misunderstandings caused by third-party tenants?

Q: What is the best way to handle misunderstandings caused by third-party tenants?

Direct answer: When a tenant's story conflicts with the owner or PM, default to the decision-maker in writing. Document conditions with photos and keep a single communication channel so you're not caught between competing instructions. Practical steps Clarify scope: Confirm what's included before you proceed. Document: Photos and notes protect you and speed approvals. Communicate early: Updates prevent conflict and callbacks. Next step: Add this to your closeout script or SOP so you don't improvise on every job.

Question

Accepted Answer

Direct answer: When a tenant's story conflicts with the owner or PM, default to the decision-maker in writing. Document conditions with photos and keep a single communication channel so you're not caught between competing instructions.

Practical steps

Clarify scope: Confirm what's included before you proceed.
Document: Photos and notes protect you and speed approvals.
Communicate early: Updates prevent conflict and callbacks.

Next step: Add this to your closeout script or SOP so you don't improvise on every job.