How can a handyman maintain professionalism when a client becomes confrontational on-site?

Q: How can a handyman maintain professionalism when a client becomes confrontational on-site?

Direct answer: Stay professional by lowering the temperature, setting boundaries, and ending the visit if the client won't regain control. Practical steps De-escalate: Speak slower, lower your volume, and don't match their energy. Set a boundary: State what behavior you will and won't tolerate while work is happening. Exit if needed: If it stays unsafe or hostile, leave and follow up in writing. Next step: Document what happened and propose a calm reset conversation before returning to the job.

Question

Accepted Answer

Direct answer: Stay professional by lowering the temperature, setting boundaries, and ending the visit if the client won't regain control.

Practical steps

De-escalate: Speak slower, lower your volume, and don't match their energy.
Set a boundary: State what behavior you will and won't tolerate while work is happening.
Exit if needed: If it stays unsafe or hostile, leave and follow up in writing.

Next step: Document what happened and propose a calm reset conversation before returning to the job.