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When should a handyman refuse a job due to unrealistic client expectations?

Direct answer: Refuse a job when expectations, safety, legality, or budget don't match reality. Say no clearly, offer an alternative if appropriate, and protect your standards—bad jobs cost more than they pay.

Practical steps

  • Clarify scope: Confirm what's included before you proceed.
  • Document: Photos and notes protect you and speed approvals.
  • Communicate early: Updates prevent conflict and callbacks.

Next step: Add this to your closeout script or SOP so you don't improvise on every job.

Category: Customer Service

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