When should a handyman refuse a job due to unrealistic client expectations?
Direct answer: Refuse a job when expectations, safety, legality, or budget don't match reality. Say no clearly, offer an alternative if appropriate, and protect your standards—bad jobs cost more than they pay.
Practical steps
- Clarify scope: Confirm what's included before you proceed.
- Document: Photos and notes protect you and speed approvals.
- Communicate early: Updates prevent conflict and callbacks.
Next step: Add this to your closeout script or SOP so you don't improvise on every job.
Category: Customer Service