How should a handyman respond when a client is unhappy mid-job?

Q: How should a handyman respond when a client is unhappy mid-job?

Direct answer: Defuse tension by acknowledging the concern first, then explaining facts calmly. Practical steps Acknowledge first: Show you heard the concern. Explain facts: What's done, what's next, and why. Offer options: If changes are needed, price them. Next step: Use a calm acknowledgment script before explaining solutions.

Question

Accepted Answer

Direct answer: Defuse tension by acknowledging the concern first, then explaining facts calmly.

Practical steps

Acknowledge first: Show you heard the concern.
Explain facts: What's done, what's next, and why.
Offer options: If changes are needed, price them.

Next step: Use a calm acknowledgment script before explaining solutions.