How should a handyman respond if a client becomes confrontational?

Q: How should a handyman respond if a client becomes confrontational?

Direct answer: Stay calm, avoid arguing, and redirect the conversation to documented facts and next steps instead of emotions. Practical steps Lower the temperature: Speak calmly. Use documentation: Refer to scope and photos. Set boundaries: End the conversation if needed. Next step: Decide in advance when to disengage.

Question

Accepted Answer

Direct answer: Stay calm, avoid arguing, and redirect the conversation to documented facts and next steps instead of emotions.

Practical steps

Lower the temperature: Speak calmly.
Use documentation: Refer to scope and photos.
Set boundaries: End the conversation if needed.

Next step: Decide in advance when to disengage.