Bulletproof Handyman

What should a handyman do when a client gives conflicting instructions?

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Direct answer: Pause work and request written clarification from the decision-maker so you don't guess or get blamed for choosing the wrong direction.

Practical steps

  • Stop work: Do not proceed until clarified.
  • Identify authority: Confirm who approves changes.
  • Get it in writing: Resume only after confirmation.

Next step: Make written approval mandatory for all changes.

Category: Client Communication