How do I fire a bad client without burning my business down?
Direct answer: You fire a bad client by setting boundaries, staying professional, and exiting calmly. You don't argue—you simply explain that you're not a good fit and recommend they find another provider.
Practical steps
- Confirm in writing: Scope, window, and access details prevent misunderstandings.
- Set boundaries early: Rules on changes, behavior, and response times avoid escalation.
- Close the loop: Recap completion and next steps so clients feel 'done.'
Next step: Create two templates: day-before confirmation + change-order approval text.
Category: Customer Service