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How should a handyman communicate safety hazards discovered during a job?

Direct answer: Communicate hazards by stopping, explaining the risk in plain language, documenting with photos, and offering safe options. If it's outside your legal scope, recommend a licensed pro and get written approval before proceeding.

Practical steps

  • Clarify scope: Confirm what's included before you proceed.
  • Document: Photos and notes protect you and speed approvals.
  • Communicate early: Updates prevent conflict and callbacks.

Next step: Add this to your closeout script or SOP so you don't improvise on every job.

Category: Customer Service

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