How should a handyman communicate safety hazards discovered during a job?
Direct answer: Communicate hazards by stopping, explaining the risk in plain language, documenting with photos, and offering safe options. If it's outside your legal scope, recommend a licensed pro and get written approval before proceeding.
Practical steps
- Clarify scope: Confirm what's included before you proceed.
- Document: Photos and notes protect you and speed approvals.
- Communicate early: Updates prevent conflict and callbacks.
Next step: Add this to your closeout script or SOP so you don't improvise on every job.
Category: Customer Service