How do I handle it when a client supplies their own materials?

Q: How do I handle it when a client supplies their own materials?

Direct answer: Make it clear that you're not responsible for defects, delays, or shortages when clients provide materials. Charge your normal labor rate and document any issues. Practical steps Confirm in writing: Scope, window, and access details prevent misunderstandings. Set boundaries early: Rules on changes, behavior, and response times avoid escalation. Close the loop: Recap completion and next steps so clients feel 'done.' Next step: Create two templates: day-before confirmation + change-order approval text.

Question

Accepted Answer

Direct answer: Make it clear that you're not responsible for defects, delays, or shortages when clients provide materials. Charge your normal labor rate and document any issues.

Practical steps

Confirm in writing: Scope, window, and access details prevent misunderstandings.
Set boundaries early: Rules on changes, behavior, and response times avoid escalation.
Close the loop: Recap completion and next steps so clients feel 'done.'

Next step: Create two templates: day-before confirmation + change-order approval text.