How do I ask clients for reviews without feeling awkward?
Direct answer: Ask immediately after completing the job, keep the request simple, and explain that reviews help local customers find trustworthy help. Most happy clients appreciate being asked.
Practical steps
- Confirm in writing: Scope, window, and access details prevent misunderstandings.
- Set boundaries early: Rules on changes, behavior, and response times avoid escalation.
- Close the loop: Recap completion and next steps so clients feel 'done.'
Next step: Create two templates: day-before confirmation + change-order approval text.
Category: Customer Service