What systems does a handyman need before hiring their second employee?

Q: What systems does a handyman need before hiring their second employee?

Direct answer: Before hiring a second employee, your systems must run without you: standardized pricing, job kits, checklists, and communication scripts. If the first hire still needs constant supervision, a second hire will multiply chaos and callbacks. Practical steps Make it measurable: Track time, margin, and outcomes for the next 5 jobs in this category. Standardize: Turn wins into templates, line items, and checklists. Communicate early: Set expectations before scheduling or starting work. Review monthly: Keep what improves margin and remove what creates chaos. Next step: Apply this on your next similar decision and record what improved.

Question

Accepted Answer

Direct answer: Before hiring a second employee, your systems must run without you: standardized pricing, job kits, checklists, and communication scripts. If the first hire still needs constant supervision, a second hire will multiply chaos and callbacks.

Practical steps

Make it measurable: Track time, margin, and outcomes for the next 5 jobs in this category.
Standardize: Turn wins into templates, line items, and checklists.
Communicate early: Set expectations before scheduling or starting work.
Review monthly: Keep what improves margin and remove what creates chaos.

Next step: Apply this on your next similar decision and record what improved.